Every drop closes with proof.
Photo, signature and OTP, stamped with time and location and attached to the order. Disputes settle in a minute, customers get their proof right away, and your finance team stops chasing screenshots.
Order #PS-24817 · Delivered
10:47 am- Proof types
- Photo, signature, OTP
- Stamped with
- Time and location
- Rules
- Per client or order type
- Shared
- With customer instantly
How it runs
Four stops from start to done.
- 1
Set the rule
Choose which proof each client, order type or value band needs.
- 2
Rider captures it
The app asks only for what the rule needs, and checks the location matches.
- 3
Proof is attached
Photo, signature and OTP sit on the order with time and coordinates.
- 4
Everyone can see it
Customers get a copy, your team and your clients can search it later.
What is inside Proof of Delivery.
Each part works on its own, and better with the rest of Pinsutra.
Doorstep photo
Compressed on the phone so it uploads fast, sharp enough to read a label.
Signature on screen
Receiver name and relation captured with the signature.
OTP handover
For high-value, pharma and electronics drops that must reach the right person.
Location check
Proof taken far from the address is flagged for review.
Customer copy
Proof is shared with the customer by SMS or WhatsApp as soon as it is captured.
Dispute search
Find any proof by order, phone or date range, and export it for a client.
110042 Failed attempts count too
Proof for the drops that did not happen.
A failed attempt needs evidence as much as a delivery. Riders record the reason, a photo of the door and the call attempt, so reattempts and RTO decisions rest on facts.
- Customer not available, with masked call log
- Address locked or gate closed, with photo
- Refused at door, with reason
- Rescheduled by customer, with new slot
- COD not ready, with amount noted
- Attempt count per order for RTO rules
? Proof of Delivery
Proof of Delivery, answered
The things operations heads ask us in the first call, answered plainly.
Can different clients need different proof?
Yes. Set proof rules per client, per order type or by order value, and the rider app follows them.
How long is proof stored?
Proof is kept for as long as your plan’s retention setting, and you can export it any time.
Can our clients see proof directly?
Yes. Share a client view or send proof through the API and webhooks to their systems.
What if the rider has no signal?
Proof is saved on the phone with its original time and location, then uploads when the signal returns.
Next stops on the route
13:51 Back at the hub
All pins green. Every rider home.
Free drops
500
Your first run · on us
Plan your first 500 drops free.
- Upload your Excel, see routes in minutes
- Every feature on, no card needed
- Your riders install the app in one go